Shipping & Pre-Orders
We offer worldwide delivery services, where your item(s) will be carefully packaged and delivered to you within 5-15 business days (excluding pre-order items).
Please check our Shipping Policy & Pre-Order Policy before checkout.
Shipping & Pre-Orders
Fully Tracked
We offer you a transparent and traceable query channel, making it convenient for you to stay informed about the progress of your order‘s shipment at any time.
Secure Payment
We provide secure online payment method powered by Paypal, which is the largest online payment in the world, ensuring that your payment is secure and well-protected.
Customer Service
We offer fast assistance as we can to ensure maximum support in your product selection, order processing, and shipment tracking endeavors.
Customer Service

Pre-sale product, expected to ship in Feb 2026.
Item Name: Honkai Star Rail Train Journey Series Merch - Badge, Stand Figure, Keychain, Laser Ticket
Chatacter: Aglaea and Tribios
Specifications:
Acrylic Stand Figure
Material: Acrylic
Craftsmanship: Hot Stamping Matte Gold + Laser Film Lamination
Size: Please Refer to Below Image.

Chibi Acrylic Keychain
Material: Acrylic
Craftsmanship: Double Side Printing
Size: Please Refer to Below Image.

Chibi Square Badge
Material: Tinplate
Craftsmanship: PET Printing + Rainbow Base
Size: Approx. 50x50mm

Elliptical Badge
Material: Tinplate
Craftsmanship: Hot Stamping Gold + 3D UV Coating + Silver Feather Yarn Base
Size: Approx. 47x65mm

Laser Ticket Cards
Material: Paper
Craftsmanship: Partial Reverse Printing
Size: Approx. 70x160mm

Delivery time= Processing time + Shipping time Processing time vary by product type. Common Products require 1-3 days processing time, miHoYo’s official Products take a little longer to produce, usually up to 3-5 days. this time is not included in the delivery time. Thank you for understanding.
Shipping Fee
For more information, visit our shipping policy.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
—
To track your order please go to the tracking page: https://hoyotoys.com/pages/track-order
No problem! We offer a 14-days return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
—
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at support@hoyotoys.com
. We will deal with it without a doubt.
For more information, visit our return policy.

